Shipping policy

1. General Provisions

1.1. This Shipping & Delivery Policy (hereinafter – the “Policy”) sets out the conditions, timeframes and responsibilities related to the delivery of physical goods – food supplements and other products offered by UAB “Amiu Group” (hereinafter – the “Seller”).

1.2. This Policy forms an integral part of the Seller’s Terms and Conditions and applies to all orders placed through the website www.tryamiu.com or other channels designated by the Seller.

1.3. By placing an order, the Customer confirms that they have read and agree to the terms of this Policy.

2. Delivery Area

2.1. Products are delivered:

  • within the territory of the Republic of Lithuania;

  • to other countries only where such delivery option is explicitly indicated on the Website or agreed individually with the Seller.

2.2. If delivery is not available to a specific country, the Customer will be informed during the ordering process or individually.

3. Delivery Methods

3.1. The Seller may offer one or more of the following delivery methods (the exact list and prices are displayed at checkout):

  • courier delivery to the specified address;

  • delivery to parcel lockers / pickup terminals;

  • other delivery methods if clearly indicated on the Website.

3.2. Available delivery methods, estimated delivery times and costs are displayed to the Customer before confirming the order.

4. Delivery Timeframes

4.1. Within Lithuania:
Products are usually delivered within 2–5 business days from payment confirmation, unless otherwise stated on the Website.

4.2. International deliveries (if applicable):
Estimated delivery timeframe is 5–15 business days, depending on the destination country, courier and other factors.

4.3. Delivery times are indicative and may be extended due to:

  • increased order volumes (e.g. promotional campaigns or holiday periods);

  • courier or parcel terminal overload;

  • force majeure circumstances (strikes, weather conditions, public holidays, etc.).

4.4. If a significant delay is expected, the Seller may inform the Customer by email or phone.

5. Delivery Costs

5.1. Delivery costs depend on:

  • the chosen delivery method;

  • the delivery country and address;

  • the size, weight or value of the order (if applicable).

5.2. The exact delivery price is always displayed before order confirmation.

5.3. If free delivery applies (e.g. for orders exceeding a certain amount), this will be clearly stated on the Website and may be changed at the Seller’s discretion.

6. Order Information & Responsibility

6.1. The Customer must provide accurate and complete delivery details:

  • full name;

  • precise delivery address (street, building and apartment number, postal code, city, country);

  • valid phone number;

  • email address.

6.2. The Seller is not responsible for:

  • failed or delayed deliveries resulting from incorrect or incomplete data provided by the Customer;

  • additional courier / re-delivery fees if the shipment was not collected on time or could not be delivered due to the Customer’s fault.

6.3. If a shipment is returned to the Seller due to incorrect address, non-collection or Customer inaction, the Seller may:

  • refund the Product price minus delivery and return costs; or

  • re-ship the Products provided the Customer covers the new delivery cost.

7. Acceptance and Inspection of the Shipment

7.1. Upon delivery, the Customer (or an authorised person) must:

  • inspect the external condition of the parcel;

  • verify that the packaging is not visibly damaged, torn, wet or otherwise compromised.

7.2. If the parcel is:

  • visibly damaged; or

  • clearly inconsistent with the order,

the Customer must:

  • refuse the parcel or accept it with remarks;

  • record the damage in the delivery document or parcel locker system (if available);

  • notify the Seller as soon as possible, but no later than within a few days, by emailing hello@tryamiu.com and attaching photographs.

7.3. If the parcel is accepted without any remarks, it shall be deemed that:

  • the shipment was delivered in proper condition;

  • there was no visible external damage.

This does not affect the Customer’s right to report internal product defects discovered after opening the package, which are governed by the Returns & Refund Policy.

8. Undelivered or Delayed Shipments

8.1. If Products are not delivered within the estimated timeframe, the Customer should:

  • check the tracking number provided by the courier (if available);

  • if no information is available, contact the Seller without delay, but no later than within 1–3 business days from the expected delivery date, by emailing hello@tryamiu.com.

8.2. Late notification may complicate the investigation and limit the ability to submit claims to the courier.

9. International Shipments and Customs

9.1. For deliveries outside Lithuania, the Customer acknowledges that:

  • customs duties, import taxes or other charges may apply under the laws of the destination country;

  • unless stated otherwise, such charges are borne by the Customer.

9.2. The Seller is not responsible for:

  • the duration of customs clearance procedures;

  • delays caused by inspections or border formalities;

  • additional costs arising from import regulations or restrictions in the destination country.

10. Subscription Deliveries

10.1. In the case of subscriptions, Products are delivered periodically according to the frequency selected by the Customer (e.g. every 4 weeks).

10.2. Each subscription shipment is subject to this Policy regarding:

  • delivery method and timeframe;

  • delivery costs;

  • acceptance, inspection and responsibility.

10.3. Address changes for subscription deliveries must be made at least 72 hours before the scheduled shipment dispatch. Changes submitted later may only apply to the following shipment.

11. Force Majeure

11.1. The Seller shall not be liable for delays or non-performance caused by circumstances beyond its reasonable control (force majeure), including but not limited to:

  • natural disasters;

  • war, strikes, boycotts;

  • government restrictions affecting logistics or transportation;

  • other unforeseeable circumstances not attributable to the Seller.

11.2. In such cases, the Seller will inform the Customer as soon as possible and, where feasible, propose an alternative solution (e.g. delayed delivery, refund, etc.).